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  • We empirically study whether citizens´ trust in public administration is influenced by the outcomes delivered by public services or by due process (administrative impartiality or absence of corruption) from a regional perspective. The paper fits a multilevel model on a unique dataset (N= 129,773) with observations nested in 173 European regions, using data from a series of pooled Eurobarometer surveys and from the European Quality of Government Index. We find that both public service outcomes and processes have a significant impact on citizens' trust in public administration, but that process, and in particular absence of corruption is the strongest institutional determinant. (xsd:string)
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  • (Eurobarometer) (xsd:string)
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  • Eurobarometer-Bibliography (xsd:string)
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  • 2022 (xsd:gyear)
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  • 2022 (xsd:gyear)
?:doi
  • 10.1080/17487870.2020.1719103 ()
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  • english (xsd:string)
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  • 17487870 ()
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  • 1 (xsd:string)
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  • Institutional quality, corruption, and impartiality: the role of process and outcome for citizen trust in public administration in 173 European regions (xsd:string)
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  • article (xsd:string)
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  • In Journal of Economic Policy Reform, 25(1), 9-27, 2022 (xsd:string)
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  • EB - Standard and Special Eurobarometer (xsd:string)
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  • 2022 (xsd:string)
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  • 27 (xsd:string)
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  • 25 (xsd:string)