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  • In the first half of 2018 netizens witnessed a large controversy on online data privacy due to the outburst of the Cambridge Analytica scandal, followed by a wide debate surrounding the introduction of the EU General Data Protection Regulation (GDPR). The aim of this paper is to provide a detailed study of trust in social media, contributing to three distinct theoretical debates. First, studies on institutional trust are split over the question whether people evaluate institutions distinctly. Second, the extent to which trust in institutions reflects an evaluation of the performance of such institutions or whether its explanations should be found elsewhere is not resolved by empirical research. Third, who changes opinion in response to turmoil, in this case on data breach that are directly intertwined with social media? In our study, we rely on an innovative Sessie study as part of the Dutch wave of the European Values Study 2017, with a representative sample of the Dutch population questioned about their trust in social media before and after the controversy over Cambridge Analytica and GDPR. The analysis shows that trust in social media is distinct from other types of institutional trust; nevertheless, trust in politics spills over into trust in social media. We further observe that approximately 65% does not change trust in social media after the data breach turmoil. The changers are equally split in decreased and increased over-time trust. We conclude our paper with implications for the concept of trust, and its study. (xsd:string)
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  • https://research.tilburguniversity.edu/en/activities/in-zuck-we-trust-a-quasi-natural-experiment-to-study-trust-in-soc-2. (EVS) (xsd:string)
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  • In Zuck We Trust? A quasi-natural experiment to study trust in social media (xsd:string)
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  • 2019 ASA Annual Meeting: Engaging Social Justice for a Better World (xsd:string)
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