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  • We will use narrative accounts, ethnographic notes and video and screen capture data to "zoom in" on the micro-detail of small-scale incidents and interactions, and also use our wider data sources within and beyond the organisation to "zoom out" and consider external influences, thus placing the routine in wider context (Swinglehurst D, Roberts C, Greenhalgh T: Opening up the "black box" of the electronic patient record: a linguistic ethnographic study in general practice, submitted).
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