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Zapf D., Vogt C., Seifert C., Mertini H., Isic A. (1999). Emotion Work as a Source of Stress: The Concept and Development of an Instrument. In: European Journal of Work and Organizational Psychology, 8, 371−400.
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Zapf, D. u.a. (1999): Emotion Work as a Resource of Stress: The Concept and Development of an Instrument, in: European Journal of Work and Organizational Psychology 8(3), 371-400.
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Zapf, Dieter/ Vogt, Christoph/ Seifert, Claudia/ Mertini, Heidrun/ Isic, Amela (1999). Emotion work as a source of stress. The concept and development of an instru- ment. European Journal of Work and Organizational Psychology, 8, 371-400.
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Zapf, D. V., ., Mertini, C., Isic, H., A. (1999). Emotion Work as a Resource of Stress: The Concept and Development of an Instrument, in. European Journal of Work and Organizational Psychology, 8(3), pp. 371-400.
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