Christopher W. Moore, The Mediation Process. Practical Strategies for Resolving Conflict, 3rd ed. (San Francisco, CA: Jossey-Bass, 2003), 15.
(xsd:string)
Moore, C. W. 2003. The Mediation Process: Practical Strategies for Resolving Conflict, 3rd edition. San Francisco, CA: Jossey-Bass.
(xsd:string)