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  • Parasumaran, A, Zeithaml, V.A. and Berry, L.L. (1988), "SERVQUAL: A multi-item scale for measuring consumer perceptions of service quality", Journal of Retailing, Vol. 64 No. 1, pp. 12-40. (xsd:string)
  • Parasuraman A, Zeithaml VA and Berry LL (1988) SERVQUAL: a multiple-item scale for measuring customer perceptions of service quality. Journal of Retailing 64(1): 2-19. (xsd:string)
  • Parasuraman A., Zeithaml V., Berry L. (1988). SERVQUAL: A Multiple Item Scale for Measuring Consumer Perceptions of Service Quality, Journal of Retailing, 64 (1): 12-40. (xsd:string)
  • Parasuraman A., Zeithaml V.A. and Berry L.L. (1988) SERVQUAL; A multiple item scale for measuring consumer perceptions of service quality. Journal of Retailing, Vol. 64(1), 24-45. (xsd:string)
  • Parasuraman, A., Zeithaml, A. and Berry, L. (1988) "SERVQUAL: a multi-item scale for measuring consumer perceptions of the service quality". Journal of Retailing, Vol.64, No.1, pp. 12-40. (xsd:string)
  • Parasuraman, A., Zeithaml, V. A. & Berry, L. L. (1988). SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality. Journal of Retailing. 64(1), pp. 12-40. (xsd:string)
  • Parasuraman, A., Zeithaml, V. A. & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality, Journal of Retailing, 64(1), 14- 40. (xsd:string)
  • Parasuraman, A., Zeithaml, V. A. and Berry, L. L. (1988). SERVQUAL: A Multiple -Item Scale for Measuring Consumer Perceptions of Service Quality. Journal of Retailing, 64 (1), pp. 12-40. (xsd:string)
  • Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality, Journal of Retailing, 64(1), 12-40. (xsd:string)
  • Parasuraman, A., Zeithaml, V. and Berry, L.L. (1988), "SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality", Journal of Retailing, Vol. 64, pp. 12-40. (xsd:string)
  • Parasuraman, A., Zeithaml, V., & Berry, L. L. (1988). Servqual; a multiple-item scale for measuring consumer perception of service quality. Journal of Retailing, 64(1), 12-40. (xsd:string)
  • Parasuraman, A., Zeithaml, V.A. & Berry, L.L. (1988). SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality. Journal of Retailing, 64(1), 12-41. (xsd:string)
  • Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1988), "SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality", Journal of Retailing, Vol. 64 No. 1, pp. 12-40. (xsd:string)
  • Parasuraman, A., Zeithaml, V.A., & Berry, L.L. (1988). Servqual: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12-40. (xsd:string)
  • Parasuraman, A., Zeithaml, V.A., Berry, L.L., 1988. SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing 64(1), 12. (xsd:string)
  • Parasuraman, A./Zeithaml, Valarie A./Berry, Leonard L. (1988): SERVQUAL: a multiple- item scale for measuring consumer perceptions of service quality, in: Journal of Retailing, Vol. 16, No. 1 (1988), S. 12-37. (xsd:string)
  • Parasuraman, A./Zeithaml, Valarie/Berry, Leonard (1988): SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perception of Service Quality. In: Journal of Retailing, 64 (1), S. 12-40. (xsd:string)
  • Parasuraman, A.; Zeithaml, V. A.; Berry, L.L. (1988): A multiple Item Scale for Measuring Consumer Perception of Service Quality. In: Journal of Retailing, Vol 64 (1), S. 41-50. (xsd:string)
  • Parasuraman, Ananthanarayanan; Berry, Leonard L.; Zeithaml, Valerie A., 1988: SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality. In: Journal ofRetailing, Jg. 64, Heft I, S. 12-40. (xsd:string)
  • Parasuraman, Anantharanthan; Zeithaml, Valerie A.; Berry, Leonard L. (1988): SERVQUAL: A Multiple-Item Scale for Measuring Customer Perceptions of Service Quality, in: Journal of Retailing, 64, 1, Spring 1988, 12-40 (xsd:string)
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  • Parasuraman, A., Zeithaml, V. A., Berry, L. L., RY, B. E. R., L. (1988). 'SERVQUAL: A Multiple-Item Scale for Measuring Customer Perceptions of Service Quality'. Journal of Retailing, 64(1), pp. 12-40. (xsd:string)
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