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              Elliott, M. N., Zaslavsky, A. M., Golstein, E., Lehrman, W., Hambarsoonmians, K., Beckett, M. K., & Giordano, L. (2009). Effects of survey mode, patient mix, and nonresponse on CAHPS hospital survey scores. Health Services Research, 501-518.
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              Elliott, M. N., Zaslavsky, A. M., Golstein, E., Lehrman, W., Hambarsoonmians, K., Beckett, M. K., Giordano, L. (2009). Effects of survey mode, patient mix. and nonresponse on CAHPS hospital survey scores. Health Services Research, pp. 501-518.
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