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  • Byrne, B. (1998), Structural Equation Modeling with LISREL, PRELIS and SIMPLIS, London. Caruana, A. (2002), "Service loyalty -the effects of service quality and the mediating role of customer satisfaction", European Journal of Marketing, Vol. 36 No. 7/8, pp. 811-28. (xsd:string)
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  • Byrne, B., LISREL, P. R. E., SIMPLIS, L. C., A. (1998). Structural Equation Modeling with LISREL, PRELIS and SIMPLIS. Maywah: Erlbaum. European Journal of Marketing, 36(7). (xsd:string)
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