Muskat B, Muskat M and Blackman D (2013) Under- standing the cultural antecedents of quality man- agement in tourism. Managing Service Quality 23(2): 131-148.
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Muskat, B., Muskat, M., Blackman, D. (2013). Under- standing the cultural antecedents of quality man- agement in tourism. Managing Service Quality, 23(2), pp. 131-148.
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