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Ulmer, R. R., & Sellnow, T. L. (2000). Consistent questions of ambiguity in organizational crisis communication: Jack in the box as a case study. Journal of Business Ethics, 25, 143-155. Van den Bos, K., & Lind, A. E. (2002). Uncertainty management by means of fairness judgments. Advances in Experimental Social Psychology, 34, 1-60.
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Ulmer, R. R., Sellnow, T. L., Bos, K., Lind, A. E. (2000). Consistent questions of ambiguity in organizational crisis communication: Jack in the box as a case study. Journal of Business Ethics, 25 pp. 143-155.
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