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  • The aim of this study was to measure the exhaustion, cynicism and professional efficacy that would determine an individual's level of burnout. A convenient sample of employees (N=747) was obtained from different call centers in Metro Manila. The results indicated a high level of exhaustion for the age group of 18-29 years old and for the female respondents. More than half of the respondents were high in cynicism and those who reported a low professional efficacy were mostly females. Age showed a significant relationship with exhaustion and cynicism while tenure at present job showed a significant relationship with professional efficacy. Results implied that working in a call center may lead to employee burnout especially for females and those who are new in their job. (xsd:string)
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?:dateModified
  • 2016 (xsd:gyear)
?:datePublished
  • 2016 (xsd:gyear)
?:doi
  • www.scipress.com/ILSHS.70.21 ()
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  • en (xsd:string)
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?:issn
  • 2300-2697 ()
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  • 70 (xsd:string)
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  • The burnout level of call center agents in metro Manila, Philippines (xsd:string)
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  • Zeitschriftenartikel (xsd:string)
  • journal_article (en)
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  • GESIS-SSOAR (xsd:string)
  • In: International Letters of Social and Humanistic Sciences, 2016, 70, 21-29 (xsd:string)
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