PropertyValue
?:about
?:abstract
  • "The paper explores the concept of recognition as a link between organisations, work and subjectivity. Looking at relations of recognition offers a focus for analysing the multiple ways subjects are being addressed, (re-)positioned or indeed constituted by organisations, and a way to approach the dialectics of control and resistance. This is especially promising for service work in which interaction and thus intersubjectivity is an integral part of the labour process even though the work itself may be routinised. The paper first sketches the theoretical place of recognition as a concept, then analyses the relations of recognition in service work, and finally, it explores some empirical examples of labour conflicts in call centres in terms of struggles for recognition. It will be shown how both the inherent contradictions of recognition and the multiplicity of relations of recognition shape labour conflicts in a symbolic and normative way." (author's abstract) (xsd:string)
?:contributor
?:dateModified
  • 2001 (xsd:gyear)
?:datePublished
  • 2001 (xsd:gyear)
?:duplicate
?:hasFulltext
  • true (xsd:boolean)
is ?:hasPart of
?:inLanguage
  • en (xsd:string)
?:isPartOf
?:issueNumber
  • 1 (xsd:string)
?:linksURN
is ?:mainEntity of
?:name
  • Recognition, intersubjectivity and service work: labour conflicts in call centres (xsd:string)
?:provider
?:publicationType
  • Zeitschriftenartikel (xsd:string)
  • journal_article (en)
?:sourceInfo
  • GESIS-SSOAR (xsd:string)
  • In: Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management, 8, 2001, 1, 37-54 (xsd:string)
rdf:type
?:url
?:urn
  • urn:nbn:de:0168-ssoar-122647 ()
?:volumeNumber
  • 8 (xsd:string)