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  • Within Public Administration, increased attention is being paid to ‘vulnerable citizens’ – groups of citizens who, for reasons beyond their control, are disadvantaged in comparison to other citizens – when consuming public services. Initial research focused on how citizens’ socio-economic background shapes their behaviour and satisfaction. Citizens, however, take decisions within a context, but we know little about how their experiences differ depending on their country of residence. We comparatively analyse the experience of vulnerable citizens in telecommunications and electricity markets in three large European Union countries, selected to represent ‘advanced’, ‘intermediate’ and ‘laggard’ stages of reform. We first establish that citizens’ socio-economic characteristics matter for patterns of expenditure and perceptions of service affordability and then show how citizen vulnerability differs depending on country context. Results are useful to practitioners seeking to target regulation to improve the experiences of vulnerable citizens. (xsd:string)
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  • https://doi.org/10.1177%2F0020852317691341. (Eurobarometer) (xsd:string)
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  • Eurobarometer-Bibliography (xsd:string)
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  • 2019 (xsd:gyear)
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  • 2019 (xsd:gyear)
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  • 10.1177%2F0020852317691341 ()
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  • 264 (xsd:string)
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  • english (xsd:string)
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  • 00208523 ()
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  • 2 (xsd:string)
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  • Vulnerable consumers and satisfaction with public services: does country matter? (xsd:string)
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  • article (xsd:string)
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  • Bibsonomy (xsd:string)
  • In International Review of Administrative Sciences, 85(2), 264-285, 2019 (xsd:string)
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  • EB - Standard and Special Eurobarometer (xsd:string)
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  • 2019 (xsd:string)
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  • 285 (xsd:string)
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  • 85 (xsd:string)