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?:citation	<https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/627610/HMRC_s_Customer_Service_-_How_HMRC_reports_on_digital_customer_satisfaction__post_and_telephony.pdf?> <https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/635587/HMRC_Annual_Report_and_Accounts_2016-17_web_.pdf?> <https://www.fullfact.org/economy/express-cptpp-exports/?utm_source%3Dcontent_page%26utm_medium%3Drelated_content> <https://www.fullfact.org/economy/levelling-up-funding-2023/?utm_source%3Dcontent_page%26utm_medium%3Drelated_content> <https://www.fullfact.org/economy/maternity-pay-vs-leave/?utm_source%3Dcontent_page%26utm_medium%3Drelated_content> <https://www.fullfact.org/economy/uk-france-pension-comparisons/?utm_source%3Dcontent_page%26utm_medium%3Drelated_content> <https://www.fullfact.org/economy/zarah-sultana-jeff-bezos-amazon-90000/?utm_source%3Dcontent_page%26utm_medium%3Drelated_content> <https://www.fullfact.org/signup/?utm_source%3Dweb%26utm_medium%3Dinline-fact-check%26utm_campaign%3Dweb-general> <https://www.gov.uk/government/publications/hmrc-annual-report-and-accounts-2015-to-2016/hmrc-annual-report-and-accounts-2015-16-executive-summary?> <https://www.gov.uk/government/publications/hmrc-annual-report-and-accounts-2016-to-2017/hmrc-annual-report-and-accounts-2016-17-executive-summary?> <https://www.gov.uk/government/publications/hmrc-monthly-performance-report-february-2017/hmrc-monthly-performance-update-february-2017?> <https://www.gov.uk/government/publications/hmrc-monthly-performance-report-february-2018/hmrc-monthly-performance-update-february-2018?> <https://www.gov.uk/government/publications/hmrc-monthly-performance-report-january-2018/hmrc-monthly-performance-update-january-2018?> <https://www.gov.uk/government/publications/hmrc-monthly-performance-report-march-2017/hmrc-monthly-performance-update-march-2017?> <https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/694641/February_CSV.csv?> <https://www.telegraph.co.uk/politics/2018/05/29/taxman-fails-answer-four-million-calls-year-mps-warn-people?>
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?:text	More than one in 10 callers to HMRC fails to get through to anyone, compared with just over one in 20 a year ago. (en)
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