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  • 2020-12-19 (xsd:date)
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  • Did Costco Make a 'Shocking' Policy Change? (en)
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  • Perhaps the last thing the world wants to do is relive the year 2020 all over again. Yet, a story on the website SheFinds appeared to go back in time nine months to around the beginning of the COVID-19 pandemic in the United States. The article, posted on Dec. 15, 2020, claimed to have shocking news about a policy change at Costco Wholesale. The headline read: Customers Are So Mad: Costco Just Made The Most Shocking Change To Their Return Policy. The story embedded an Instagram post that showed a Costco Wholesale sign at a checkout register. It read: Returns will not be accepted on toilet paper, paper towels, sanitizing wipes, water, rice, and Lysol. Thank you for your understanding. However, the Instagram post was from March 18, 2020. Costco had not just made a change to their return policy, nor did the SheFinds story provide proof that customers were so mad (in fact many comments on the cited Instagram post seemed supportive of the announcement). Some expressed confusion at why anyone might need to return items like toilet paper, but we wouldn't label that as shocking. It's true that beginning in March 2020 Costco made a policy change that limited purchases on specific items that were being hoarded. On March 17, 2020, KUTV reported: Also in March, Costco announced the policy change on its website: Limits have been implemented on certain items to help ensure more members are able to access the merchandise they want and need. As of this writing, the products listed in the Instagram post were not mentioned among Costco's exceptions to its return policy. We previously reported on other misleading stories from SheFinds.com. One article claimed that Wendy's fast food chain had made the most heartbreaking announcement ever. (en)
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