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In June 2016, word began spreading across social media that due to a class action settlement, many users were eligible for free tickets from Ticketmaster. Many were wary due to the neverending hoax claims of free plane tickets, free Disney vacations, and free gift cards were skeptical of the rumors. However, the legitimacy of the suit was eventually addressed by well-known media outlets: It is true that there was a lot of confusion about the terms of the settlement and individual eligibility, leading to some disruptions on the site and clarifications on Twitter: A Frequently Asked Questions item published on Ticketmaster's blog explained under which circumstances a customer might be eligible for free tickets: A subsequent portion provided further details on vouchers and credits to which Ticketmaster.com customers were possibly entitled: However, another portion of the FAQ suggested that not all class members might ultimately receive vouchers: A post on the music blog Consequence of Sound held that many users experienced initial difficulty redeeming or accessing their vouchers (we attempted to verify eligibility of an October 2012 ticket purchased through Ticketmaster.com, but did not find any active vouchers listed): News outlets also reported widespread technical difficulties among customers who initially verified eligibility, only to discover their codes missing (purportedly on a temporary basis): In short, it is true that Ticketmaster customers who made purchases through Ticketmaster.com between October 1999 and February 2013 were eligible to receive concert passes or vouchers under the terms of a class action settlement. Both Ticketmaster and other outlets reported some glitches in the system, meaning that even some eligible class members might not immediately be able to access vouchers or passes.
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