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  • 2017-01-27 (xsd:date)
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  • 'Can You Hear Me?' Scam Warning (en)
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  • In late January 2017, news outlets across the United States reported on a purported can you hear me? telephone scam. According to those reports, the scam begins with an unsolicited phone call to the putative mark. After the caller makes contact they ask the recipient Can you hear me? to elicit a response of yes, and a potential onslaught of unauthorized charges ensues. On 26 January 2017, CBS News reported the workings of the scam thusly: At first glance, the warning sounded reasonably valid: major news outlets covered it, and a Better Business Bureau satellite office reported the scam as well. But a closer examination revealed some questionable elements. Primarily, we haven't yet been able to identify any scenario under which a scammer could authorize charges in another person's name simply by possessing a voice recording of that person saying yes, without also already possessing a good deal of personal and account information for that person, and without being able to reproduce any other form of verbal response from that person. Moreover, even if such a scenario existed, it's hard to imagine why scammers would need to utilize an actual audio recording of the victim's repeating the word yes rather than simply providing that response themselves. As far as we know, phone companies, utilities, and credit card issuers don't maintain databases of voice recordings of their customers and use them to perform real-time audio matching to verify identities during customer service calls. In all the news reports we found, interviewees merely reported having been asked the common question (Can you hear me?) but did not aver that they themselves had fallen prey to scammers: BBB of Western Pennsylvania warned of the scam on 18 October 2016 but described no specific instances of individuals being scammed. That BBB satellite referenced the organization's nationwide Scam Tracker, but all related entries we found there were submitted by people already aware of news reports about the purported scam: A CBS News report on the purported Can you hear me? had prompted police warnings in 2016, but yet again we found no indication that anyone who had actually been scammed out of money by saying yes to a caller had stepped forward. (It's not uncommon for police departments to spread dubious crime warnings on a better safe than sorry basis, such as one about a $100 bill carjacking ploy.) The Can you hear me? scam for now seems to be more a suggestion of a hypothetical crime scheme than a real one that is actually robbing victims of money. In messages we left with the BBB, the FTC, and the Consumer Federation of America, we asked a question absent from all the news reports we've encountered about this scam: Are there any documented cases of people being victimized in this manner? We have not yet received any affirmative response to those queries. (en)
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