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In November 2019, we received a few emails from readers alerting us that they had received an email from someone purporting to be from Netflix that asked them to update their payment information: This is not a genuine email from Netflix. This email is an attempt to steal credit card information and is known as a phishing scam. Phishing scams use various forms of bait (hence the name) in an attempt to trick people into giving up personal information, such as passwords or credit card information. These scammers may promise a prize, such as a cash giveaway, in order to entice people to give up their information. Or, as in this case, pose as a trusted company. This Netflix phishing scam has been circulating since at least 2017. In December 2018, so many people had reported they were targeted with a version of this scam that the U.S. Federal Trade Commission (FTC) issued a statement called Netflix phishing scam: Don’t take the bait: Readers can find additional tips on how to spot and respond to this scam here. The FTC has also published a few tips on how to spot similar scams, which we've reproduced below: Netflix has also addressed the phishing scams that have targeted the company's users. The help section of the Netflix website (located at help.Netflix.com) informs readers they can always check the standing of their accounts on the official Netflix website, and that they should never give payment information to third-party outlets:
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