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On 3 August 2016, CNN reporter Jeremy Diamond shared a screenshot via Twitter of an e-mail sent by a frustrated former Trump supporter, claiming that it was impossible for backers to cancel recurring donations to the Trump campaign: Diamond's tweet sparked a number of articles and blog posts stating it was impossible to cancel recurring Trump campaign donations, based solely or primarily on the anecdotal, secondhand claim made in that tweet. Among the comments prompted by original tweet sent by Diamond were those left by other purported donors asserting that the claim wasn't exactly accurate: A large number of commenters expressed skepticism about the report, given that the claim was anonymously sourced from a single individual: We were unable to turn up any reports about the issue that antedated Diamond's tweet. If any Trump donors had previously encountered difficulties canceling their recurring donations, they didn't seem to chatter very much about it on social media prior to 3 August 2016 (and ceasing to support Trump as a candidate is only one reason someone might seek to cancel a recurring payment). Diamond appeared to pass the baton on the story overall, updating followers later with a link to an article published by Mic: Diamond did not provide any further information about the claim, the claimant, or how he verified it before sharing it to Twitter. But Mic attempted to reproduce the problem on 4 August 2016 and gathered more information on the difficulty level of canceling recurring Trump donations. In a series of screenshots the site illustrated their findings, stating it was not possible to delete a stored credit card without replacing it with a separate valid credit card: One responder to the original tweet then objected to that claim, stating it was impossible to set up a recurring $1 donation: However, it appears that it is possible to enter any amount as a recurring donation: Mic confirmed that if a putative donor set up an account, then it would be possible for that person to cancel a recurring donation made via Trump's web site: Per Mic's screenshots, that vendor was Revv, and we sent an e-mail inquiry to them to clarify whether it was possible to cancel the recurring payments some other way. However, even if the web site interface didn't allow for such a cancellation, the Federal Deposit Insurance Corporation (FDIC) notes that the the Electronic Fund Transfer Act (EFTA) provides for consumers to cancel unwanted recurring payments: While it appears to be atypically difficult to cancel a recurring donation to the Trump campaign, it is certainly not impossible, as individuals who create an account can do so via the web interface. Overall, it seemed the problem related more to the interface of a third-party vendor (Revv) to whom the Trump campaign had outsourced donations and not to the campaign itself.
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