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On 26 December 2015, Facebook user Sarah Lester published the above-reproduced complaint, claiming the JC Penney Portrait Studio in Fairview Heights, Illinois refused to include an American flag in a memorial photo shoot commemorating her grandfather's passing; the reason Lester provided was that the store's beliefs conflicted with the flag. We contacted Lester for more information, and called the store in question. That JC Penney location directed us to their corporate offices, who told us:
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