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On 4 May 2016, an article published on the Vellum Atlanta blog reported that Apple was stealing music from people's personal hard drives: While we can't confirm if this conversation truly occurred between blogger James Pinkstone and an Apple customer service agent, we can say that Apple is not stealing music, nor is it purposefully deleting music files without permission. However, many users have pointed out flaws in the Apple Music service that could result in music collections being accidentally deleted. In July 2015, Jim Dalrymple detailed his experience with Apple which also resulted in his files being deleted. Dalrymple eventually had his music restored, and concluded that the issue arose from a mixture of user error, a confusing software ecosystem, and a poor matching service: A support page for Apple Music clearly states that files residing in iTunes on your Mac or PC are never altered or deleted: While this description seems straightforward, the Apple blog iMore pointed out on 5 May 2016 that this policy only applied to primary devices. Files downloaded to mobile devices or secondary computers can still be deleted. Also, Jason Snell, the editor-in-chief of Six Colors, a web site dedicated to Apple news, reported that while Apple won't completely delete a file from a main hard drive, it will send a file to the trash bin: While it is true that some users have had files deleted when using Apple Music's match service, this was not deliberately done in order to steal your music. These file deletions likely occurred due to a mixture of user error, poor matching algorithms, and confusion over how Apple syncs and manages files.
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