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  • 2019-12-04 (xsd:date)
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  • Did a Starbucks Employee Add the Word 'Pig' to a Police Officer's Order? (en)
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  • In late 2019, we received multiple inquiries from readers about a controversy surrounding a Starbucks location in Glenpool, Oklahoma, where a barista had reportedly insulted a local police officer by adding the word pig to his order label. The incident attracted widespread attention from news media, including reports by local TV station KTUL, and was covered by national news organizations including The New York Times: O'Mara posted a photograph of the cup on Facebook, but that post has since been removed. However, local TV news reporter Amy Slanchik of KOTV also tweeted a photograph of the cup in question: Those reports were accurate. In a statement published on Nov. 29, Starbucks confirmed that they had fired the barista who added the word pig to the order label: Starbucks confirmed to Snopes that the barista had been fired after an internal investigation and that Lola Price, a shift supervisor at the Glenpool location, had also been fired for her role in the incident and for violating company policy. According to multiple reports, the barista who added the word pig to the label called the officer in question and apologized, saying it had been intended as a joke. One theory shared widely online had been that a profanity filter on Starbucks' computer system meant an employee could not have added a word such as pig to the order label, and that therefore the police officer himself must have used that name when ordering the drinks through the Starbucks app: However, that theory was incorrect. When an order is placed through the Starbucks app, the resulting order label displays the word Mobile at the bottom, as shown below: When an order is placed at the counter inside a Starbucks branch, the order label displays the word Cafe on the bottom, as shown here: In the case of the Kiefer police officer's order, the label clearly showed the word Cafe at the bottom, meaning he must have placed his order at the counter and not through the Starbucks app: (en)
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